Frequently Asked Questions
Here are some questions frequently asked by our guests

Small Children

What is the program of the day at Club Piou Piou ?

The program of the day is established respecting the wants of the children.
Apart from the learning periods of skiing, time is split between meal breaks, toliet stops, games and discovery of snow and the mountain activities...

What equipment does my child need?

Shoes at the right size with 1 pair of socks
Ski's right size is to the chin, trust the professional hire shops for adjustments
No poles are needed in Club Piou Piou
A helmet is highly recommended

How do I dress my child ?

Jacket, salopettes or snow suit, comfortable and waterproof. Mittens rather than finger gloves. A mask or sunglasses (attached with a cord) and an anti-UV index 3 minimum.

Children

Will my child receive a medal ?

Friday is the big day of evaluations. Each child will be given a medal by the instructors to end the week with an award for their achievements

I have 2 children, is it possible they share an instructor ?

Yes, private lessons can accommodate up to 5 students but it is important to note that children must be at the same level to make the lesson more effective.

Snowboard

From what age do you accept beginners ?

We accept beginners from the age of 6 during school holidays.

Should they be equipped with special protection ?

Wearing the helmet is strongly advised.
For beginners, protective wrist pads and shorts are recommended.

Insurance

What insurance do i need to take for winter sports ?

The ESF does not insure its students, we recommend that you opt for Assur'Glisse insurance which is a specific insurance that covers you in the event of an accident.
You can purchase Assur'Glisse insurance at the same time as your lessons on our website.
You can find more information on our site in the Assur'Glisse Insurance section or on www.assuranceski.com.
Otherwise ask your personal insurance and your bank, sometimes your bank or credit card covers you.

What happens if I cancel my stay?

Please refer to our terms and conditions

Payment

What payment methods are accepted by ESF Les 2 Alpes ?

Our online booking accepts all credit cards except Diner's Club.
For payment by bank transfer, cheque or ANCV holiday cheque, ANCV sport coupons, contact-us by email.

I can not access the payment page after booking my lessons?

We advise you to lower the security level of your browser and to deactivate your firewall at the time of booking.

Bookings

I do not understand the messages when I am trying to book?

The courses are complete :
It means that you have exceeded the deadline to make your reservation (online sales stop at 7 days prior, you will need to book your courses directly at the ESF reception upon your arrival), or you could have chosen the wrong category in relation to the student's date of birth.
The age of the student does not correspond to the chosen course :
We calculate the number of months between the date of birth and the date of the course to check if the courses correspond to the age of your child. For Piou Piou, the child must be between 36 and 47 months old and for Ourson the child must be at least 4 years old.
No courses sold match the age of the student :
Try entering Saturday at the beginning of your stay to verify that there are no other possibilities.
There are no courses available for this start date but there may be other possibilities for other days of the week:
Try to enter Saturday as the start date of your stay to check that there are no other possibilities
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